Effective Date: 08/16/2025
At Pet Snack Haven, we want you and your pet to be happy. If you’re not completely satisfied with your purchase, please read our return and refund policy below.
1. Returns
We accept returns within 14 days of delivery. To be eligible, items must be unused, in original condition, and in original packaging.
2. Non-Returnable Items
- Perishable goods (e.g., opened treats or snacks)
- Gift cards
- Sale items (if marked final sale)
3. Refunds
Once we receive and inspect your return, we will notify you via email. Approved refunds will be processed to your original payment method within 7–10 business days.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. Contact us within 48 hours of delivery.
5. Return Shipping
Customers are responsible for return shipping costs unless the product was defective or incorrect.
6. Contact Us
To start a return, please email us at:
📧 Email: info@petsnackhaven.com
This Refund Policy is provided for general informational purposes. Please ensure compliance with applicable consumer protection laws in your region.